Last Updated: March 2025

Welcome to Paw & Claw Mart! These Terms of Service (“Terms”) govern your use of our website, services, and purchases. By accessing or using www.pawandclawmart.com, you agree to be bound by these Terms.

  1. General Information

Company Name: Paw & Claw Mart

Operating Jurisdiction: United States

Services: Online retail of pet supplies, including food, accessories, and related products.

Delivery Area: We currently ship only within the United States.

  1. User Responsibilities

By using our website, you agree to:

Provide accurate and up-to-date information during registration and checkout.

Not engage in fraudulent activities, scams, or any illegal transactions.

Use the website for lawful purposes and not attempt to interfere with its operations.

If we detect any fraudulent activity or policy violations, we reserve the right to suspend or terminate your account without notice.

  1. Orders, Payments, and Billing

All payments must be made through our approved payment methods, including 2Checkout, PayPal, or credit/debit cards.

We reserve the right to cancel orders due to fraud suspicion, incorrect pricing, or product unavailability.

Taxes and shipping fees may apply based on your location within the U.S.

  1. Shipping & Delivery

We ship only within the United States.

Estimated delivery times vary based on location and courier services.

We are not responsible for delays caused by external factors (e.g., weather, courier issues).

  1. Refund & Return Policy

We aim to provide a hassle-free return and refund experience. Please refer to our Refund Policy here for full details.

Key highlights:

Returns accepted within 90 days for defective, damaged, or incorrect items.

Refunds processed within 3-10 business days based on payment method.

Some items (e.g., opened pet food, used bedding, personalized items) are non-returnable.

Customers bear return shipping costs for non-defective items.

For refund or return requests, contact us via support@pawandclawmart.com or live chat.

  1. Data Collection & Privacy

We collect customer information only for order processing, customer support, and legal compliance.

We do not sell or share customer data with third parties for marketing or commercial purposes.

Personal information is protected under applicable U.S. privacy laws.

For more details, please review our Privacy Policy here.

  1. Product Liability & Disclaimer

We strive to provide high-quality pet products, but Paw & Claw Mart is not liable for any adverse reactions or issues caused by product misuse or pet sensitivities.

Customers should check ingredient lists, instructions, and consult veterinarians if needed.

If a product is defective, we will provide a refund or replacement as per our refund policy.

  1. Limitation of Liability

To the maximum extent permitted by law:

Paw & Claw Mart is not responsible for indirect, incidental, or consequential damages arising from website use or product purchases.

Our total liability is limited to the amount paid for the specific product in question.

  1. Modifications to Terms

We may update these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms.

  1. Contact Information

For any questions regarding these Terms, please contact:

📩 Email: support@pawandclawmart.com
💬 Live Chat: Available 24/7 on our website

By using Paw & Claw Mart, you agree to abide by these Terms of Service. Thank you for choosing us for your pet care needs!