At Paw & Claw Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy based on industry standards, including Paw & Claw Mart return guidelines.

1️⃣ Return & Refund Eligibility

You can request a return or refund under the following conditions:

✅ Defective or Damaged Product – If the product arrives damaged or defective, we will offer a full refund or replacement at no extra cost.

✅ Wrong Item Received – If you receive the wrong product, we will arrange for a replacement or issue a full refund.

✅ Unopened & Unused Product – If you change your mind and want to return an unused product in its original packaging, you may be eligible for a refund (shipping costs may apply).

❌ Non-Returnable Items – Some pet-related items are not eligible for returns due to hygiene and safety reasons (see details below).

2️⃣ Return Window

Customers can request a return within 90 days of receiving the product. After 90 days, we may not be able to process a return or refund.

3️⃣ Refund Process

🔹 Step 1: Submit a refund request through our Contact Us page with your order details.
🔹 Step 2: If eligible, we will provide a return shipping label (for defective or incorrect items).
🔹 Step 3: Once we receive the returned item, the refund will be processed within 3-7 business days.

✅ Refunds are issued to the original payment method:

Credit/Debit Card: 3-10 business days

PayPal/Payoneer: 2-5 business days

Store Credit: Instantly available after approval

4️⃣ Exchange Policy

If you prefer an exchange instead of a refund, we will process a replacement order once the returned item is received.

5️⃣ Shipping Costs for Returns

✔ If the return is due to our error (damaged, defective, or wrong product), we cover the return shipping costs.
✔ If the return is due to customer preference (changed mind, ordered the wrong product, etc.), the customer is responsible for return shipping fees.

6️⃣ Non-Refundable & Non-Returnable Items

Due to health and safety concerns, the following pet-related products are not eligible for return or refund:

🚫 Opened Pet Food & Treats – Once the packaging is opened, we cannot accept returns for pet food due to hygiene and safety concerns.

🚫 Used Pet Beds, Blankets, or Clothing – Any used pet bedding, apparel, or similar products cannot be returned.

🚫 Litter & Hygiene Products – Opened cat litter, pee pads, pet shampoos, and other hygiene-related items cannot be returned.

🚫 Chew Toys & Feeding Accessories – For health reasons, used chew toys, feeding bowls, or water dispensers cannot be returned.

🚫 Personalized/Custom Items – Any item customized with a pet's name or special engraving is non-returnable.

7️⃣ Contact Us for Returns

📩 Email: support@pawandclawmart.com
💬 Live Chat: 24/7 Available on our website

For any refund or return inquiries, please contact our customer support team.

Final Notes:

If an item is damaged or defective, we will provide a refund or replacement.

If the item is used or opened, it may not be eligible for return unless it is faulty.

We recommend checking the product details carefully before purchasing.