payment

Why are there multiple charges on my card for a single order?

When you place an order, Paw&Claw contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge, in your bank or credit card account. We only charge your payment method when your items ship.

Your bank will reserve the funds in your account until your items ship or the authorization expires. Depending on your bank’s policy, you may see an authorization charge even for a canceled order. If your items don’t ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

One authorization charge for the grand total of your order
Separate, final charges for each shipped box

You’ll only be charged for shipped items.

How do I add a payment method?

To pay with a credit or debit card, go to Payment Methods and click the blue hyperlink that says “Add a New Credit or Debit Card.” Fill in the required information exactly as it appears on the card and click the button that says “Save Payment Method.” If you’re using an international credit card, please enter your shipping address in the contiguous U.S. into the billing address field and contact us with your true billing address.

To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to pawandclawmart.com.

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

To pay with Google Pay, at checkout select "Buy with G Pay" and submit your Google login information. Verify the billing information and select "Pay." This will complete the purchase.


You can also add or change any of the payment methods we accept at Checkout.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and PayPal.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

Why is my credit card not working?

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

When will my payment method be charged?

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

How do I make a purchase?

To place an order, make sure you are logged in to your paw&claw mart account or create a new account.

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart select “Add to Cart.”

After you add something to your cart, you can keep shopping or check out. To check out, select the button that says “Proceed to Checkout.” While you’re shopping, you can always select the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S . Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, select “Place Order.” We’ll send you an email confirming your order.

Payment Methods & Currency Information

At Paw & Claw Mart, we strive to make your shopping experience seamless by offering multiple payment options. We accept payments in United States Dollar (USD) to ensure smooth transactions for our valued customers in the USA.

Accepted Payment Methods:

✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ 2Checkout (Verifone) – Secure online payment processing
✔ Apple Pay & Google Pay (via 2Checkout)

Currency Information:

All transactions on our website are processed in USD ($).

If you are shopping from outside the USA, your bank may apply currency conversion charges.

The final amount charged will depend on your bank’s exchange rate at the time of the transaction.

Secure Payments:

We use 2Checkout (Verifone) for secure and encrypted transactions, ensuring your payment information is protected at all times.

For any questions regarding payments, feel free to contact us at [support@pawandclawmart.com].